How do I book a ride through WhatsApp?

Simply send a message to our WhatsApp number with your pickup location, destination, and preferred time. We'll confirm your booking instantly.

What are your service areas?

We provide services across local areas with our network of trusted drivers. Contact us for specific location availability.

How much do your services cost?

Our pricing is competitive and transparent. Get instant fare estimates by messaging us your route details on WhatsApp.

Is EzyRides.in safe to use?

Yes, all our drivers are verified and background-checked. We prioritize your safety with 24/7 support and tracking.

FAQ & Support | WhatsApp Booking Help, Pricing & Safety Guide

Frequently Asked Questions

Find detailed answers organized by category

Our WhatsApp booking process is designed to be simple and intuitive:

Choose Your Service: Select from One-Way, Two-Way, Airport, or Rental options on our website
Fill Details: Enter pickup location, destination, date, and time
Click "Book via WhatsApp": This opens WhatsApp with a pre-formatted message
Send Message: The message includes all your trip details and estimated fare
Get Response: A local driver responds within 2 minutes with confirmation
Receive Details: Driver shares their name, photo, vehicle details, and contact number
Track & Communicate: Stay in touch via WhatsApp until pickup

💡 Pro Tip: Save our WhatsApp number (+91 98765 43210) for future bookings!

No worries! We have alternative booking methods:

Phone Booking: Call us at +91 98765 43210 (24/7 available)
SMS Booking: Send trip details via SMS to the same number
Website Form: Fill our contact form and we'll call you back within 5 minutes
WhatsApp Web: Use WhatsApp on your computer browser

However, we highly recommend installing WhatsApp as it provides the best experience with real-time updates, driver photos, and easy communication.

Absolutely! Your privacy and security are our top priorities:

End-to-End Encryption: WhatsApp uses military-grade encryption for all messages
Limited Data Sharing: We only share your pickup location and contact number with the assigned driver
No Data Storage: We don't store your personal conversations or location history
Driver Verification: All drivers undergo background checks and document verification
Privacy Controls: You can delete chat history anytime and block unwanted contacts

🔒 Your phone number is never shared publicly or sold to third parties.

Our response times are industry-leading:

Peak Hours (7AM-10AM, 5PM-9PM)

< 1 minute

Average response time

Regular Hours

< 2 minutes

Average response time

If you don't receive a response within 5 minutes, please:

Check your internet connection
Ensure you sent the message to +91 98765 43210
Try calling us directly for immediate assistance

Our transparent pricing structure includes:

Fare Components:

Base Fare: ₹50 (covers first 2 km)
Distance Rate: 20rs km min 100 km
Time Rate: ₹2 per minute for waiting time
Night Charges: 25% extra between 11 PM - 6 AM
Toll Charges: Actual toll amount (if applicable)

Example Calculation:

10 km trip during day time:

Base Fare: ₹50 + (8 km × ₹12) = ₹50 + ₹96 = ₹146

Two-Way Trips: Return journey is charged at 50% of the original fare if completed within 4 hours.

We accept multiple payment methods for your convenience:

Digital Payments

• Google Pay
• PhonePe
• Paytm
• UPI Apps
• Credit/Debit Cards

Traditional Methods

• Cash Payment
• Bank Transfer
• Cheque (for corporate)

💰 Digital payments get 5% discount on total fare!

Our flexible cancellation policy:

Free Cancellation: Up to 30 minutes before pickup time

50% Charge: 15-30 minutes before pickup time

Full Charge: Less than 15 minutes before pickup or no-show

How to Cancel:

Send "CANCEL" message to the driver on WhatsApp
Call our support number: +91 98765 43210
Use the cancellation link sent in confirmation message

Refund Process: Refunds are processed within 3-5 business days to the original payment method.

Safety is our top priority. Our comprehensive safety measures include:

Driver Verification

• Police background check
• Driving license verification
• Address proof validation
• Reference checks
• Vehicle insurance verification

Safety Features

• Real-time trip tracking
• Emergency contact sharing
• 24/7 support helpline
• Driver photo & details sharing
• Trip completion confirmation

🚨 Emergency Helpline: +91 98765 43211 (Available 24/7)

In case of any emergency during your trip:

Immediate Actions:

Call our emergency helpline: +91 98765 43211
If life-threatening, call 108 (Ambulance) or 100 (Police)
Share your live location via WhatsApp to emergency contact
Stay calm and follow instructions from our support team

Our Response:

Immediate contact with local authorities if needed
Real-time location tracking and assistance
Alternative transportation arrangement
Follow-up support and incident resolution

Prevention Tips: Always share trip details with a trusted contact, verify driver details before starting the trip, and trust your instincts.

Our rigorous driver selection and training process ensures quality service:

Selection Criteria

Minimum 3 years of driving experience
Clean driving record with no major violations
Local area knowledge and language proficiency
Professional attitude and communication skills
Vehicle ownership or authorized access

Training Program

Customer service excellence workshop
WhatsApp communication best practices
Safety protocols and emergency procedures
Route optimization and navigation training
Vehicle maintenance and cleanliness standards

Ongoing Support: Regular performance reviews, feedback sessions, and additional training opportunities to maintain service quality.

We currently provide services in the following areas:

Primary Service Areas

• City Center & Downtown
• Airport & Surrounding Areas
• Business Districts
• Major Residential Areas
• Shopping Malls & Markets
• Railway & Bus Stations

Extended Coverage

• Suburban Areas (within 50km)
• Industrial Zones
• Educational Institutions
• Tourist Attractions
• Hospitals & Medical Centers
• Nearby Towns & Villages

📍 Don't see your area? Send us a WhatsApp message with your location - we're expanding rapidly!

Service Radius: We cover a 75km radius from the city center, with plans to expand to neighboring cities by Q2 2025.

How Can We Help You?

Popular Questions

How does WhatsApp booking work?

How is pricing calculated?

Is it safe to book via WhatsApp?

How quickly will I get a response?

Which areas do you serve?

Can I cancel my booking?