Privacy Policy

1. Introduction

EzyRides.in ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi booking services through WhatsApp.

By using our services, you consent to the data practices described in this policy. We operate in compliance with Indian data protection laws and best practices for data security.

2. Information We Collect

2.1 Personal Information

We collect the following personal information:

Name and contact information
Phone number (WhatsApp)
Pickup and destination locations
Travel dates and times
Payment information (if applicable)

2.2 Usage Information

We may collect:

Service usage patterns
Communication history via WhatsApp
Feedback and ratings
Device information (if using our website)

3. How We Collect Information

3.1 Direct Collection

Information you provide directly when booking services through WhatsApp, including your name, phone number, pickup/drop locations, and travel preferences.

3.2 WhatsApp Communication

We collect information shared during WhatsApp conversations for booking coordination, customer support, and service improvement.

3.3 Website Usage

When you visit our website, we may collect technical information such as IP address, browser type, and pages visited for analytics and security purposes.

4. How We Use Your Information

We use your information for the following purposes:

Service Provision: To process bookings, coordinate with drivers, and provide customer support
Communication: To send booking confirmations, updates, and respond to inquiries
Quality Improvement: To analyze service patterns and improve our offerings
Safety and Security: To ensure safe transportation and prevent fraud
Legal Compliance: To meet regulatory requirements and resolve disputes

5. Information Sharing and Disclosure

5.1 Service Providers

We may share your information with verified drivers and service partners to fulfill your booking requests. All partners are bound by confidentiality agreements.

5.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

6. Data Security

We implement appropriate security measures to protect your information:

Encrypted data transmission
Secure WhatsApp communication
Limited access to personal information
Regular security audits and updates
Employee training on data protection

7. Data Retention

We retain your personal information only for as long as necessary to provide our services and comply with legal obligations:

Active Bookings: Until service completion and payment settlement
Customer Records: 3 years for business and legal purposes

Communication History:

Financial Records: 7 years as required by Indian law

8. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your information (subject to legal requirements)
Portability: Request transfer of your data to another service
Objection: Object to certain processing activities

9. WhatsApp Data Privacy

Important Note:

Our services operate through WhatsApp, which has its own privacy policy and data practices. When you communicate with us via WhatsApp:

Your messages are stored on WhatsApp servers
WhatsApp may collect metadata about your communications
We access only the information you share directly with us
We do not have access to your WhatsApp contacts or other data

Please review WhatsApp's Privacy Policy for more information.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Your personal information is primarily processed and stored in India. If we need to transfer your data outside India, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

WhatsApp: +91 9259263795

Email: info@ezyrides.in

Address: Patna, Bihar, India

Response Time: Within 24 hours

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the jurisdiction of courts in Patna, Bihar.